Customer Service: VIP or RIP?
Feb 26, 2023
I have a meaty one for you today as I dive into my view on the culture of customer service today. Quite frankly, in the majority of businesses that I have interactions with, customer service as far as I'm concerned, is dead. So I’m broaching the topic today to talk about what we as business owners and consumers can do to create the VIP experience and change the culture of customer service.
In recent years, I believe that we have all become extremely complacent with the way we are treated, particularly by big business. Yes, covid made an impact. But that’s no excuse to not smile at your customers when they walk in the door, respond in a timely manner to queries or ensure that customers are getting the services that they paid good money for.
We can do better. You, your customers and your community deserve better.
In this episode, without going on too much of a rant, I share a few examples of customer service experiences that I’ve had recently that have left me cancelling subscriptions left, right and centre.
For me and my business, the VIP experience is a huge focus. I am consciously putting measures in place to create the VIP experience for myself and my clients every single day.
I also share some examples of businesses that are doing an incredible job at treating their customers with the genuine care and service they deserve. I talk about how we can begin looking at our own lives and businesses to stand out in our industries, all the way down to the micro decisions.
As small business owners, we want to create raving fans, not resentful customers. I hope this episode inspires you to ponder on the level of customer service that you’ve been accepting as the norm and where, as a business owner, you can start leveling up to create an incredible VIP experience for your customers.
Listen on Spotify here
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